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For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.If we do not receive the returned items, we cannot process a return. Customers are responsible for ensuring goods reach us. Your receipt will contain proof of postage to prove the items have been sent. Please remember to ask the Post Office for your postage receipt and tracking details and retain them for your reference.
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To download your label, simply select the shape and size of your parcel and fill in the fields with the required details, including the reason for returning items. Unwanted items can be returned by post via the Royal Mail Tracked Returns Portal or in person to our store. Items bought on sale must be returned to us within 14 days of receipt.
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If you are not happy with your purchase, we promise to refund any full priced item returned to us in a saleable condition within 30 days of receipt. Please contact your local customs office for more information. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. International shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. You will receive an email confirming when your order has been dispatched, which will contain a tracking link. International Delivery cost will be calculated at checkout based on your basket's weight and your delivery address.ĭelivery times vary but parcels are normally delivered within 7-21 days. Please email customer service at any query you might have regarding duties and import taxes.Ĭustoms policies vary widely from country to country and can cause delays beyond our original delivery estimates. You will receive an email confirming when your order has been dispatched, which will contain a tracking link.ĮU shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. Locations in Spain and Italy not on the mainland are excluded and will be calculated at checkout.ĭue to the Brexit transition and COVID19 restrictions, we are experiencing some carrier delays when processing EU orders.
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Standard Delivery - £14.50 or FREE for all orders over £100ĭelivery times vary, but parcels are normally delivered within 7-10 days. Please note, we cannot guarantee a same day re-delivery if after the first attempt no one is home to receive your parcel.
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If no one is home at time of delivery, the courier will leave a calling card with details of how to collect your item or re-arrange delivery. Tracking codes will be supplied with your dispatch confirmation email. Orders placed after 12noon on Friday, Saturday or Sunday will be processed on Monday and delivered on Tuesday. Orders placed after 12noon on Thursday will be processed on Friday and delivered on Monday. *Place your order before 12noon Monday-Friday and your order will be delivered on the next working day. Sadly we cannot be responsible for extenuating circumstances that may cause a longer than advertised delivery time.Ĭustomers in the highlands and islands and Northern Ireland may experience a slightly longer delivery time frame due to their location.ĭHL next working day courier service, delivery 08:00-18:00 Monday-Friday (excluding bank holidays). We aim to pick, pack and dispatch orders within 1 working days.
Royal Mail Second Class (non-tracked service).Standard Delivery (3-5 working days) - £1.50* or £2.50 or FREE for all orders over £25 and subscription orders
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